Frequently Asked Questions
Everything you need to know about shopping with LookerOnline.
Are all products sold on LookerOnline authentic?
Yes, we guarantee that all items are 100% authentic. We work directly with official manufacturers and authorized distributors to ensure you receive genuine designer fashion and eyewear.
What are your shipping costs and delivery times?
We offer worldwide shipping via express couriers. Standard delivery typically takes 3-5 business days. Shipping costs are calculated at checkout based on your location, with free shipping available on orders over a certain threshold.
What is your return policy?
If you are not satisfied with your purchase, you can return your items within 30 days of receipt. Products must be in their original condition, unworn, and with all security tags and packaging intact.
Will I have to pay customs duties or taxes?
For orders shipped within the European Union, taxes are included. For international orders outside the EU, the recipient is responsible for any import duties or local taxes charged by the destination country's customs office.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various local payment methods depending on your shipping destination.